Serving West Wyoming & the Upper Wyoming Valley, Luzerne County PA
West Wyoming sits at the center of the upper Wyoming Valley surrounded by Kingston, Forty Fort, Edwardsville, and Wyoming Borough. Touch of Kindness Transportation provides fully ADA-compliant, door-to-door wheelchair, stretcher, and ambulatory rides to every major hospital and care facility in Luzerne County 24 hours a day, every day of the year.
About Our West Wyoming Service
West Wyoming Borough occupies a quiet but well-connected position on the west bank of the Susquehanna River, nestled between Kingston and Wyoming Borough in the upper Wyoming Valley. It’s a residential community where families have deep roots, where older residents often live alone or in the care of aging relatives, and where reliable medical transportation is not a luxury it’s a necessity.
Touch of Kindness Transportation serves West Wyoming with the same professionalism and personal attention we bring to every community in Luzerne County. Our drivers know the roads through the upper valley from the corridors connecting West Wyoming to Geisinger Wyoming Valley Medical Center on East Mountain Boulevard to the route south toward Wilkes-Barre General Hospital and the VA Medical Center on East End Boulevard.
What sets us apart in a borough like West Wyoming is our understanding of who lives here. Many patients are seniors navigating multiple chronic conditions dialysis three times a week, monthly oncology infusions, or weekly physical therapy after a joint replacement. They deserve a transportation partner who builds a real schedule, shows up without fail, and treats every ride with the same care a family member would. That’s what we do.
We serve West Wyoming alongside Wyoming Borough, Kingston, Forty Fort, Edwardsville, Luzerne Borough, Plains Township, and all surrounding Luzerne County communities. Whether you need a single discharge pickup or a two-year recurring schedule, call us and we’ll take it from there.
Our Services in West Wyoming
From weekly dialysis runs along the river corridor to middle-of-the-night discharge rides, we cover every type of non-emergency medical transport need for West Wyoming and the upper Wyoming Valley.
Proudly Serving Northeastern & Western Pennsylvania
From Pittsburgh to the Poconos, we provide trusted transportation across Pennsylvania’s key counties and surrounding communities.
Luzerne County
Lackawanna County
Monroe County
Lehigh County
Carbon County
Wyoming County
Monroeville, Mt
Lebanon
McKeesport
Penn Hills
Wilkes-Barre
East Stroudsburg
Patient Reviews
Posted on Juleann WickiserTrustindex verifies that the original source of the review is Google. I utilized their service today and the employees went above and beyond to care for my aunt.They were super friendly and kind. I would highly recommend Touch of Kindness for your medical transport needs.Posted on Quamere HowardTrustindex verifies that the original source of the review is Google. Great customer service from all drivers, and very safe transportation!Posted on JackieTrustindex verifies that the original source of the review is Google. I work out of a dental office and experienced how Malaci and Bishop, from Touch of Kindness Transportation, were absolutely wonderful with one of our patients getting them in and out of our dental chair. Both were super respectful and genuinely cared for our patient's comfort. Our patient also thanked them and said that they were truly great guys helping him out of his bed at home and bringing him to our office.Posted on Derek MagowanTrustindex verifies that the original source of the review is Google. Without a doubt, the absolute best transportation service there is. Tremendously thankful to everyone at Touch of Kindness for everything they've done for my wife with her wheelchair runs.Posted on Lauren MagowanTrustindex verifies that the original source of the review is Google. Touch of Kindness is the best transportation company in the NEPA region, hands down! The staff are professional, courteous, and compassionate. The transport vehicles have been able to comfortably accommodate me when I required a stretcher and now when I use my power chair. There is no better company to serve this very critical transport need in our area, and I can't recommend them enough! Thank you for your service, Touch of Kindness!Posted on John FecinaTrustindex verifies that the original source of the review is Google. Latrell was our driver for my mother. He was perfect. On time, friendly, professional and respectful. Thank you LatrellPosted on MichaTrustindex verifies that the original source of the review is Google. We used A Touch of Kindness to transport my mom home from the SNF for the day. We had an excellent experience with this transport company. Scheduling was easy. Price is reasonable compared to the larger ambulance and transport companies in this area. The wheelchair van was very clean with a smooth ride. Drivers arrived on time and were friendly and professional. Know you have a choice when you need transportation services!Posted on Naomi FalchekTrustindex verifies that the original source of the review is Google. Changed transport services and I couldn’t be happier with this company. My husband has chronic pain and transporting him can be a challenge. The two gentlemen, Scotty and Jonathan, live up to the definition of ‘gentlemen’. They were professional in dealing with my husband’s medical status. He was transferred to his bed with ‘gentle’ hands. If you require the use of a transportation service, I highly recommend this company.Posted on Susan PTrustindex verifies that the original source of the review is Google. Changed transport services and tried Touch of Kindness today; I'll be staying with them from now on =) Not only was the drive relaxing and comfortable, the driver, Ernest, was warm, thoughtful and such a people person. It felt like I was getting a ride from a friend. Thank you. I plan to spread the word.Load moreVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Healthcare Facilities We Serve
West Wyoming’s location gives patients quick access to the valley’s top medical centers. We know every route and have established working relationships with staff at each facility.
Care facility coordinators in the Kingston-Wyoming-Forty Fort corridor count on us to move residents to outside appointments safely, on time, and with the full communication loop their staff needs.
There is no shortage of transportation options in Luzerne County. Here’s why patients in the upper Wyoming Valley call us and keep calling us.
We drive the roads between West Wyoming, Kingston, Forty Fort, and Geisinger Wyoming Valley every day. Bridge routes, seasonal detours, rush-hour patterns on Wyoming Avenue our drivers know them all and plan accordingly. No GPS surprises, no late arrivals from drivers discovering the route for the first time.
A hospital discharge at 11 PM or a 5 AM dialysis pickup does not go to voicemail with us. Our dispatch runs around the clock every day of the year and when you call, a person from the Wyoming Valley answers, not an automated system.
Our drivers hold training in passenger mobility assistance, proper wheelchair securement, safe transfer technique, and patient communication. Patients with cognitive impairment, severe pain, or post-surgical limitations receive the same calm, professional care as any other passenger.
Recurring transport clients dialysis, chemo, PT set their schedule once and we manage it entirely. We coordinate with the treatment facility, confirm appointments, and show up. Patients and families stop thinking about transportation and focus on health.
Hydraulic lifts, interior ramps, 4-point wheelchair securements, and temperature-controlled interiors are standard across our entire fleet. There is no "regular" van and a separate "accessible" van every vehicle we send is ready for any mobility need.
Our drivers introduce themselves at the door, help with bags, wait inside when appointments run over, and greet regulars like familiar faces. Patients who ride with us weekly often tell us their driver feels like part of the family. That's not an accident it's what we hire for.
West Wyoming and the upper Wyoming Valley have a strong veteran community with deep ties to military service across multiple generations. Many of these veterans depend on the Wilkes-Barre VA Medical Center on East End Boulevard for primary care, behavioral health, specialty treatment, and the full range of earned VA services.
Touch of Kindness Transportation takes veteran transport seriously. We build schedules around VA appointment windows often early in the morning accommodate all mobility needs from ambulatory to stretcher, and pair veterans with drivers who understand how to support passengers managing PTSD, chronic pain, or physical disability from service-related injuries. We do not use automated dispatching for veteran clients; a real person handles every booking.
Yes. Touch of Kindness Transportation provides non-emergency medical transportation throughout West Wyoming and all of Luzerne County. We are locally based in West Pittston and serve the upper Wyoming Valley including West Wyoming, Wyoming Borough, Kingston, Forty Fort, and Edwardsville with wheelchair-accessible vans, stretcher transport, and ambulatory rides to all major medical facilities in the region.
Call us at (570) 301-2532 as soon as you have your discharge date and time or have the discharge planner call us directly. We work with discharge coordinators at Geisinger Wyoming Valley, Wilkes-Barre General, and other area hospitals every day. We can accommodate same-day requests as well. Our service is available 24 hours a day, 7 days a week.
Yes. Call us with your dialysis center name, your treatment days, and your West Wyoming pickup address we take it from there. We coordinate directly with your dialysis facility, lock in your weekly schedule, and show up at your door every session. No weekly rebooking, no uncertainty. We serve DaVita Kingston, Fresenius Wyoming Valley, Northeastern PA Kidney Center, and all other Luzerne County dialysis providers.
Yes. We provide dedicated veteran transportation from West Wyoming and all upper valley communities to the Wilkes-Barre VA Medical Center on East End Boulevard. We understand VA scheduling requirements, accommodate early morning appointment windows, and offer wheelchair, stretcher, and ambulatory transport. Veterans with recurring appointments can set up a standing schedule with a single call.
Absolutely. Our ADA-compliant vans include hydraulic lifts rated for full-size power wheelchairs, interior ramps, and 4-point securement systems. Our drivers are trained in proper power wheelchair boarding, positioning, and tie-down procedure. Power wheelchair users are some of our most regular clients throughout Luzerne County this is a core service we deliver every day.
Call us any time day or night, weekday or holiday. A real person from the Wyoming Valley answers every call, 24 hours a day.