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Lancaster, PA

Non-Emergency Medical Transportation in Lancaster, PA

Touch of Kindness Transportation provides safe, accessible non-emergency medical transportation across Lancaster and Lancaster County. We serve seniors, veterans, and individuals with disabilities, with wheelchair, stretcher, and ambulatory rides to hospitals, dialysis centers, and medical appointments throughout the county, 24 hours a day, including nights, weekends, and holidays.

(570) 301-2532
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24/7 Dispatch, Nights, Weekends & Holidays Wheelchair, Stretcher & Ambulatory Transport Serving Lancaster County Seniors, Veterans & Disabled Passengers

What We Offer

Our Lancaster Transportation Services

We provide wheelchair van transportation with lifts and secure fastening, stretcher transport for passengers who travel lying down, and ambulatory assistance for those who walk with help. We also cover recurring dialysis and cancer treatment rides, hospital discharge transport, and physical therapy trips throughout Lancaster County.

Wheelchair Van Transportation

Accessible vans with lifts, secure fastening, and trained drivers who assist passengers safely from the door to the vehicle and into the medical facility.

Stretcher Transport

Transportation for medically stable passengers who must travel lying down, including hospital discharges, facility transfers, and appointments.

Ambulatory Assistance

Support for passengers who walk with help, use a cane or walker, or need steady assistance getting from home to the appointment entrance.

Recurring Dialysis & Treatment Rides

Standing schedules for dialysis, chemotherapy, physical therapy, and other recurring treatments throughout Lancaster County.

Hospital Discharge Transport

Safe, timely rides home after hospital stays, procedures, or rehabilitation, with 24/7 availability for discharge timing.

Caregiver Ride-Along

A family member or caregiver is welcome to ride along at no additional charge, so passengers do not have to travel alone.

Local Expertise

Non-Emergency Medical Transportation Across Lancaster County

Touch of Kindness gives Lancaster County residents a dependable way to reach medical care when driving, a bus, or a rideshare will not work. Our ADA-compliant fleet and trained drivers handle the full trip, door through door, for passengers who are medically stable but need mobility assistance or an accessible vehicle.

We serve Lancaster City and the surrounding boroughs and rural communities, including areas where reliable transportation to care is genuinely hard to find. Whether the trip is a short ride within the city or a longer journey from a rural township to a specialist, our drivers plan around the route and the schedule.

Routes We Run Often

Lancaster City homes and facilities to Penn Medicine Lancaster General Hospital.
Lititz and Ephrata to hospital, dialysis, and outpatient appointments.
Elizabethtown, Mount Joy, and Manheim to Lancaster-area specialists.
Quarryville, Strasburg, Columbia, and rural townships into Lancaster City for care.

Major Facilities We Serve

Transport to Lancaster County Hospitals

  • Penn Medicine Lancaster General Hospital — 555 North Duke Street, Lancaster City
  • UPMC Lititz — Highlands Drive, Lititz
  • Lancaster Rehabilitation Hospital
  • Lancaster Behavioral Health Hospital
  • Women & Babies Hospital
  • Penn State Health Lancaster Medical Center — East Hempfield Township
  • Outpatient, dialysis, imaging, and therapy centers across Lancaster County

Lancaster General Hospital Access

We bring passengers to the appropriate entrance for their visit rather than leaving them to navigate the campus. When you book, we confirm the correct drop-off point for wheelchair, stretcher, or ambulatory passengers.

Rural Lancaster County Rides

For passengers traveling from outlying boroughs and rural townships, we build the longer drive time into the schedule so they arrive ahead of their appointment.

Our Coverage Area

Communities and Areas We Serve

We provide non-emergency medical transportation throughout Lancaster City and across the county, including boroughs, rural townships, and Plain communities where distance and limited transit can make getting to a medical appointment a real challenge.

Lancaster County Service Areas

Lancaster City Lititz Ephrata Manheim Elizabethtown Mount Joy Columbia Strasburg Quarryville East Hempfield Township Rural Lancaster County Plain Communities

Medicaid and Lancaster County MATP

For Medicaid (Medical Assistance) recipients in Lancaster County, the Medical Assistance Transportation Program (MATP) is run by the Red Rose Transit Authority through its Red Rose Access shared-ride service, based at 45 Erick Road in Lancaster. Original Medicare does not cover routine non-emergency transportation, though some Medicare Advantage plans add a transportation benefit. Many Lancaster passengers choose private-pay service with us when they need scheduling flexibility, a specific vehicle type, or door-through-door attention beyond what shared-ride programs provide.

Why Touch of Kindness

Dependable rides for Lancaster families, facilities, and care teams

Local Route Planning

We plan around Lancaster City traffic, hospital entrances, and longer rural routes so passengers arrive on time and without stress.

ADA-Compliant Vehicles

Wheelchair-accessible and stretcher-ready vehicles with secure fastening systems and careful passenger assistance.

Available 24/7

Dispatch is available day and night, including weekends and holidays, for planned rides, recurring treatment trips, and discharges.

Common Questions

Frequently Asked Questions

Getting to Lancaster General Hospital on North Duke Street

Penn Medicine Lancaster General Hospital sits at 555 North Duke Street in Lancaster City. We bring passengers to the appropriate entrance for their visit, confirm the correct drop-off when you book, and get wheelchair or stretcher passengers as close to the door as access allows.

Transport to Penn Medicine's other Lancaster hospitals

We provide rides to Lancaster General Hospital, Women & Babies Hospital, Lancaster Rehabilitation Hospital, Lancaster Behavioral Health Hospital, and Penn State Health Lancaster Medical Center on State Road in East Hempfield Township.

Rides from rural Lancaster County into the city

Many passengers travel from Ephrata, Quarryville, Strasburg, Elizabethtown, and surrounding Plain communities. We provide door-through-door transport and build longer drive times into the schedule.

Recurring dialysis and treatment rides in Lancaster County

For dialysis, chemotherapy, or physical therapy, we can set up a standing weekly schedule coordinated with the clinic's timing, so the ride and return trip are reserved for every session.

Can a family member or caregiver ride along?

Yes. A family member or caregiver is welcome to ride with the passenger at no additional charge.

Do you provide wheelchair, stretcher, and ambulatory rides?

Yes. Tell dispatch your mobility needs when you call, and we will send the right vehicle for wheelchair transport, stretcher transport, or ambulatory assistance.