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Non-Emergency Medical Transportation in Scranton, PA
Scranton grew up in the floor of the Lackawanna Valley, a city of steep side streets and long Northeastern Pennsylvania winters. Touch of Kindness Transportation provides non-emergency medical transportation throughout Scranton and Lackawanna County, getting seniors, people with disabilities, and anyone who can no longer drive to medical care safely, in wheelchair-accessible, stretcher-equipped, and assisted vehicles, in any season and at any hour.
(570) 301-2532What We Provide
Scranton Medical Transportation Services
Most of our work in Scranton is the steady, repeating medical travel that quietly exhausts families. We keep standing schedules for dialysis and cancer treatment, bring patients home on hospital discharge, run wheelchair and stretcher transport for those who cannot use a regular vehicle, assist ambulatory passengers, and handle regular physical therapy trips.
Wheelchair Van Transportation
Wheelchair-accessible rides with lift-equipped vehicles, secure fastening, and help from the door to the facility entrance.
Stretcher Transport
Stretcher-equipped transportation for medically stable passengers who must travel lying down to appointments, discharges, or transfers.
Ambulatory Assistance
Support for passengers who walk with help, use a cane or walker, or need a steady arm from the front door to the vehicle.
Dialysis & Cancer Treatment Rides
Recurring rides through Scranton winters and bad weather so treatment stays on schedule no matter the season.
Hospital Discharge Transport
Safe rides home after hospital stays, procedures, or rehabilitation, with the right vehicle and support for each passenger.
Caregiver Ride-Along
A caregiver or family member is always welcome to ride along at no extra cost.
Local Expertise
Care in the Lackawanna Valley
Scranton's hospital care anchors on Geisinger Community Medical Center at 1800 Mulberry Street, the most complete healthcare system in Lackawanna County and the area's only Level II trauma center. It draws patients from across Northeastern Pennsylvania for specialty and critical care.
The city's medical landscape also includes longstanding hospitals along Jefferson and Quincy Avenues and a wide network of outpatient clinics, dialysis centers, and specialist offices spread through the valley and up into surrounding boroughs. Because Scranton's medical buildings sit on a mix of busy avenues and tight hillside streets, knowing where to pull in and unload safely is part of what makes a trip work.
Trips We Plan Carefully
Major Facilities We Serve
Transport to Scranton Medical Facilities
- Geisinger Community Medical Center — 1800 Mulberry Street
- Hospitals and medical offices along Jefferson Avenue
- Hospitals and medical offices along Quincy Avenue
- Dialysis, imaging, specialist, therapy, and outpatient centers across Lackawanna County
Built for Scranton Winters and Hills
Snow, ice, and the valley's hilly streets turn ordinary trips to dialysis into something a family sedan should not attempt. We help patients from the door rather than leaving them to manage icy walks alone.
Door-Through-Door Assistance
For older Scranton residents living alone, help at both ends of the ride is not a convenience — it can be the reason the appointment happens at all.
Our Coverage Area
Across Scranton and the Surrounding Boroughs
We serve the City of Scranton and communities throughout Lackawanna County. The valley's towns sit close together but are separated by hills and river crossings, and our familiarity with how Scranton and its neighbors connect keeps trips efficient.
Lackawanna County Service Areas
Medical Assistance Transportation in Lackawanna County
For Scranton residents on Medical Assistance, free rides to covered appointments come through the Medical Assistance Transportation Program run by COLTS, the County of Lackawanna Transit System, based at 800 North South Road. COLTS provides shared-ride and lift-equipped van service, but its drivers are not permitted to enter homes or buildings to help passengers. Medicare does not cover routine non-emergency rides, though some Medicare Advantage plans add transportation benefits. Our private-pay service helps with door-through-door assistance, guaranteed pickup times, and the specific vehicle a passenger needs.
Why Touch of Kindness
Prepared for Scranton hills, winter weather, and door-through-door care
Local Route Knowledge
We understand Scranton's hillside streets, valley routes, busy avenues, river crossings, and medical-campus access points.
ADA-Compliant Vehicles
Wheelchair-accessible and stretcher-equipped vehicles with secure fastening and careful passenger assistance.
Available in Any Season
We answer day and night, including weekends and holidays, because dialysis, treatment, and discharge timing do not pause for weather.
Common Questions
Questions Scranton Riders Ask
Reaching Geisinger Community Medical Center on Mulberry Street
Geisinger Community Medical Center sits at 1800 Mulberry Street and has a busy campus with several entrances. We bring passengers to the entrance that matches their appointment and drop wheelchair or stretcher passengers as close to the door as access allows.
Getting help that COLTS shared-ride does not provide
COLTS covers many Scranton riders, but its drivers cannot enter a home or building to assist, and shared trips do not guarantee a set time. Our private service fills that gap with door-through-door help and a dedicated vehicle.
Winter and bad-weather trips to dialysis and treatment
Dialysis and cancer treatment do not pause for snow. We run recurring trips through Scranton winter with drivers prepared for icy hillside streets and the extra care patients need crossing slick walks.
Rides for older residents living on their own
Many Scranton passengers are seniors who live alone and no longer have family nearby. We provide the ride and the assistance at both ends, from the front door to the clinic and back.
Can a family member or caregiver ride along?
Yes. A caregiver or family member is always welcome to ride along at no extra cost.
Do you provide wheelchair, stretcher, and ambulatory rides?
Yes. We provide wheelchair-accessible, stretcher-equipped, and assisted ambulatory rides throughout Scranton and Lackawanna County.