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Non-Emergency Medical Transportation in Philadelphia, PA
Philadelphia has one of the densest concentrations of hospitals in the country, much of it packed into University City and Center City where parking is scarce and traffic rarely lets up. Touch of Kindness Transportation provides non-emergency medical transportation across Philadelphia for seniors, people with disabilities, and anyone who needs a wheelchair-accessible, stretcher-equipped, or assisted ride to medical care, day or night.
(570) 301-2532The Rides We Run
Philadelphia Medical Transportation Services
Most of our work is the steady, recurring medical travel that wears families down when they try to cover it alone. We keep standing schedules for dialysis and cancer treatment, provide hospital discharge rides home, run wheelchair and stretcher transport, assist ambulatory passengers who walk with help, and handle physical therapy trips.
Wheelchair Van Transportation
Lift-equipped wheelchair vans keep passengers secured in their own chair for the full trip, with trained help from pickup to entrance.
Stretcher Transport
Stretcher-capable vehicles for passengers who must travel lying down, including transfers between hospitals, rehab, and nursing facilities.
Ambulatory Assistance
Door-through-door help for passengers who walk with support, use a cane or walker, or need assistance reaching the facility entrance.
Dialysis & Cancer Treatment Rides
Standing schedules for recurring treatment so patients have the same dependable ride and return trip reserved every session.
Hospital Discharge Transport
After-hours, weekend, and same-day discharge rides coordinated with case managers to get patients home or to rehab safely.
Caregiver Ride-Along
A caregiver or family member is welcome to ride along at no extra cost, so passengers do not have to travel alone.
Local Expertise
Getting Into the City's Hospital Districts
Philadelphia's major hospitals cluster in dense pockets, and each one comes with its own access problem. Along University Avenue and 38th and 39th Streets in University City sit the Hospital of the University of Pennsylvania and Penn Presbyterian Medical Center, surrounded by Drexel and Penn campus traffic that turns a short approach into a slow crawl.
In Center City, Thomas Jefferson University Hospital on South 11th Street and historic Pennsylvania Hospital sit in tight downtown grids with almost no curbside room. North on Broad Street, Temple University Hospital anchors North Philadelphia, and Children's Hospital of Philadelphia draws families into the same congested University City corridor.
Hospital Districts We Navigate
Major Facilities We Serve
Transport to Philadelphia Hospitals
- Hospital of the University of Pennsylvania — University City
- Penn Presbyterian Medical Center
- Children's Hospital of Philadelphia
- Thomas Jefferson University Hospital — South 11th Street
- Pennsylvania Hospital — Center City
- Temple University Hospital — North Philadelphia
- Rehab, nursing, outpatient, dialysis, and therapy facilities across Philadelphia
Door-Through-Door Help
Our drivers manage boarding, securement, and the walk or roll from vehicle to entrance — the exact part a rideshare leaves to the passenger.
Knowing Where to Pull In
In Philadelphia, the value is knowing where to actually unload safely so a wheelchair or stretcher passenger is not left a block away from the entrance.
Our Coverage Area
Neighborhoods We Serve
We provide non-emergency medical transportation throughout the city, from Center City and South Philadelphia to North Philadelphia, West Philadelphia and University City, the Northeast, Germantown, and Roxborough, along with surrounding communities patients travel from to reach the city's hospitals.
Philadelphia Service Areas
Philadelphia Medical Assistance Transportation Works Differently
Philadelphia is the only Pennsylvania county that uses a private broker for non-emergency Medicaid transportation. That broker is Modivcare, reachable at 1-877-835-7436 to register and arrange covered rides. Medicare does not pay for routine non-emergency transportation, though some Medicare Advantage plans include a transportation benefit. Because broker-arranged rides are shared and scheduled around system availability, many Philadelphia patients choose private-pay service when they need a guaranteed pickup time, a specific vehicle, or one-on-one attention.
Why Touch of Kindness
The right vehicle, a trained driver, and a plan for Philadelphia traffic
Hospital Access Planning
We plan the approach and unloading point in advance so passengers reach the right door, not just the nearest curb.
ADA-Compliant Vehicles
Wheelchair-accessible and stretcher-capable vehicles built for safe boarding, securement, and assisted transport.
24/7 Dispatch
Discharges do not keep business hours, so we dispatch around the clock for late-day, weekend, and after-hours rides.
Common Questions
Questions Philadelphia Riders Ask
Reaching the University City hospitals without the traffic stress
HUP, Penn Presbyterian, and CHOP all sit in the University City corridor, where campus traffic and limited curb space make drop-off difficult. We approach from the direction that fits the time of day and unload close to the entrance whenever access allows.
Getting to Jefferson and Pennsylvania Hospital in Center City
Center City's hospitals sit in tight downtown blocks with almost no room to stop. We plan the approach and unloading point in advance so the ride ends at the right door instead of circling for a place to stop.
Booking covered rides through Modivcare versus riding with us
Philadelphia Medicaid rides go through Modivcare, which schedules shared trips for eligible Medical Assistance recipients. When someone needs a fixed time, a particular vehicle, or door-through-door help that a shared ride does not guarantee, private-pay service can fill the gap.
Hospital discharges across the city, including after hours
Because we dispatch around the clock, we coordinate with case managers to time the pickup to the discharge and get the patient home or to a rehab facility, whatever the hour.
Can a caregiver or family member ride along?
Yes. A caregiver or family member is welcome to ride with the passenger at no extra cost.
Do you provide wheelchair, stretcher, and ambulatory rides?
Yes. We provide wheelchair-accessible, stretcher-equipped, and assisted ambulatory rides throughout Philadelphia.